Refund Policy
Handcrafted Jaffna sweets made the traditional way—bringing warmth, culture,
and celebration to every table.
and celebration to every table.
Last Updated: 20.10.2025
Thank you for shopping with Taste of Jaffna. We take pride in delivering authentic Jaffna sweets, snacks, and delicacies made with care and tradition. Please read our Refund Policy carefully before making a purchase.
1. No Returns or Exchanges
Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been delivered. All sales are considered final.
2. Damaged or Incorrect Items
We want you to enjoy every order from us. If your package arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with the following details:
- Your order number
- A clear photo of the product and packaging
- A brief description of the issue
Once verified, we will either issue a refund or replace the product at our discretion.
3. Refund Eligibility
Refunds are only applicable in the following cases:
- The product was damaged or defective upon arrival.
- You received the wrong item due to a fulfillment error.
- The order was cancelled before dispatch (see Section 4).
Refunds will not be provided for:
- Change of mind after purchase.
- Incorrect address or failed delivery due to customer error.
- Delays caused by courier or customs services.
4. Order Cancellations
- Orders can be cancelled within 2 hours of placement, provided they have not been processed or dispatched.
- Once the order is prepared or shipped, cancellations are no longer possible.
5. Refund Process
- Approved refunds will be processed to your original payment method within 5–10 business days.
- You will receive a confirmation email once your refund has been issued.
- Please note that your bank or payment provider may take additional time to post the refund to your account.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- tastesofjaffna@gmail.com
- +94 76 949 8097
- 517, Navalar road, Jaffna., 40000